Click2Shop Ecommerce Shopping Policy

Welcome to Click2Shop! We want to ensure your shopping experience is completely seamless and transparent. Below you will find everything you need to know about placing orders, processing timelines, shipping charges, and tracking within India.

1. Order Processing Times

• Standard Processing: All orders are verified, packed, and dispatched within 1 to 2 business days (excluding Sundays and national holidays) after your order is confirmed.

• High-Volume Periods: During major festive sales (like Diwali, New Year, or click-sales) or product launches, processing times may take up to 3 business days.

• Order Confirmation: For prepaid orders, confirmation is instant. If you opt for Cash on Delivery (COD), you may receive an automated WhatsApp message or phone call to verify your address before dispatch.

2. Shipping Rates & Delivery Estimates

We deliver to over 19,000+ pin codes across India through reliable courier partners (such as Blue Dart, Delhivery, Xpressbees, and DTDC).

Shipping Tier	Cost	Estimated Delivery Time
Standard Shipping	₹99 (Free on orders over ₹1,499)	5 – 8 Business Days
Express Shipping	₹199	3 – 5 Business Days
Cash on Delivery (COD) Fee	Additional ₹50 fixed fee	Standard delivery timelines apply

🚚 Free Shipping Threshold: Orders must total ₹1,499 or more after any discount codes are applied to qualify for free standard shipping.

3. Cash on Delivery (COD) Policy

To ensure a secure shopping environment, the following rules apply to COD orders:

• An additional handling fee of ₹85 is applied to all COD orders to cover courier collection charges. This fee is non-refundable.

• Please ensure someone is available at the delivery address to make the cash payment when the courier executive arrives.

• OTP Verification: Our courier partner may require an OTP confirmation at the exact time of delivery to hand over the package.

4. How to Track Your Order

Once your package is handed over to our courier partner, a tracking link along with an AWB (Airway Bill) number will be sent directly via SMS, WhatsApp, and email.

• Please allow up to 24 hours for the tracking link to activate and show regular transit updates.

• You can also track your live order status anytime by logging into Click2Shop and visiting your Account Dashboard.

5. Changing or Canceling an Order

Because our fulfillment team dispatches packages quickly, we have a tight window for modifications:

• Cancellations & Edits: If you need to change your shipping address, phone number, or cancel an order entirely, please email click2shopecommerce@gmail.com or message our WhatsApp support within 2 hours of placing your order.

• After 2 hours: Once an order is dispatched from our warehouse, it cannot be canceled or modified. If a dispatched order is rejected at your doorstep, we reserve the right to restrict future COD privileges on your account.

6. Taxes and Duties

All product prices listed on Click2Shop are inclusive of GST (Goods and Services Tax). There are no hidden charges or extra taxes calculated at checkout. The price you see on the product page is exactly what you pay.

7. Damaged or Missing Shipments

If your package looks visibly damaged, tampered with, or torn at the time of delivery, please do not accept it from the courier executive and note it down on the delivery sheet.

• If you accept the package and find items missing or damaged inside, contact us at click2shopecommerce@gmail.com within 48 hours of delivery.

• ⚠️ Recommendation: We highly recommend recording a quick unboxing video when opening your parcel. This helps us fast-track claims with the courier company and replace your items instantly.