Refund policy

Click2Shop Ecommerce Return & Refund Policy

At Click2Shop, we want you to love your purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our return and refund policy below.

1. Return Window

You have 05 days from the date your item was delivered to request a return. If 05 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange. Click2 Shop follows a 5-day return policy, requiring customers of any return intentions within this period. Products must be undamaged, unworn, and unused, with tags attached, within 5 days of the initial notification. Additionally, we offer a Return/Refund Policy for damaged or defective products, with claims accepted within 5 days of the item being received.

2. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unwashed, and in the same condition that you received it.
It must be in its original packaging with all tags, labels, and protective seals intact.
You must provide a proof of purchase (receipt or order confirmation email).

❌ Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons:

Perishable goods (like food, flowers, or plants).
Custom or personalized products (like custom engravings or made-to-order items).
Personal care goods (such as cosmetics, swimwear, innerwear or intimate apparel if the hygiene seal is broken).
Gift cards.
Items marked as "Final Sale" or "Clearance."

3. The Return Process

Step	Action	Details
1. Request	Contact Support	Email us at click2shopecommerce@gmail.com with your order number and reason for return.
2. Review	Approval	Our team will review your request within 48 hours and send you a Return Merchandise Authorization (RMA) and return address if approved.
3. Ship	Send it Back	Pack the item securely. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

⚠️ Note on Shipping Costs: Unless the item arrived damaged or defective, the customer is responsible for paying return shipping costs. Shipping costs are non-refundable.

4. Refunds & Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether your refund has been approved or rejected.

Approval: If approved, your refund will be processed immediately.
Method: The credit will automatically be applied to your original method of payment.
Timeline: It typically takes 7 to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.
Charges: Shipping charges, platform fees, payment gateway charges, or return charges may be deducted or charged wherever applicable.

5. Damages, Defects, and Wrong Items

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery at click2shopecommerce@gmail.com.

Please include clear photos of the damage or the incorrect item. If we are at fault, we will provide a prepaid return label and send out a replacement or issue a full refund at no extra cost to you.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.